

Dow Automotive Systems BETAPRO⢠tools can assist you in the development of your business. The components in this interactive toolbox range from "plug-n-play" marketing tools (ads and radio commercials) to customer service training and fixed glass installation training. You can access the tools through the menu on the left-hand side of the screen. BETAPRO tools are dynamic and will grow as the challenges you face grow.
It takes a special person with a special set of skills to create a loyal customer. When the phone rings, you have to be ready for anything. It could be a repeat order from a long-time customer or an agitated newcomer with a crisis. While every call and caller is unique, there are proven ways to interact with each person and deliver a positive buying experience. This series of Customer Service Training presentations are designed to give you the tools you need to handle any situation. Use these presentations to: